Our Policies
We believe in transparency. Review our terms, privacy practices, and policies below.
Terms of Service
1. Acceptance of Terms
By accessing or using Bossa AI's services, you agree to be bound by these Terms of Service. If you do not agree, please discontinue use of our services immediately.
2. Services Provided
Bossa AI provides AI-powered voice assistant services, including call handling, order taking, appointment booking, FAQ responses, and related business automation tools. We reserve the right to modify or discontinue any service at any time.
3. Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to provide accurate information during registration and to keep it updated.
4. Payment & Billing
Subscription fees are billed in advance on a recurring basis. Pricing is outlined in your service agreement. We may adjust pricing with at least 30 days' written notice before the renewal date.
5. Intellectual Property
All content, branding, software, and technology provided by Bossa AI remain our intellectual property. You may not copy, modify, or distribute our materials without written consent.
6. Limitation of Liability
Bossa AI is not liable for indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the fees paid in the preceding 12 months.
7. Termination
Either party may terminate services with written notice. Upon termination, outstanding fees become immediately due and access to services will be discontinued.
Privacy Policy
1. Information We Collect
We collect business name, contact details, call recordings, and usage data necessary to provide and improve our AI voice assistant services.
2. How We Use Information
Your information is used to deliver AI assistant services, process transactions, provide customer support, and improve product performance. We never sell your data to third parties.
3. Data Security
We implement industry-standard encryption and security measures to protect your information. Access is restricted to authorized personnel only.
4. Call Recordings
Call recordings may be used to improve AI accuracy and service quality. Recordings are stored securely and retained per your service agreement. You may request deletion at any time.
5. Your Rights
You have the right to access, correct, or delete your personal information. Contact us at bossa.ai@contractor.net to exercise these rights.
6. Third-Party Services
We may use trusted third-party providers for hosting, payments, and analytics. These providers have their own privacy policies governing data use.
Refund Policy
1. Subscription Refunds
Monthly subscriptions are non-refundable after the billing date. Annual subscriptions may be refunded on a pro-rated basis within 30 days of payment.
2. Setup Fees
One-time setup and onboarding fees are non-refundable once services have commenced, as they cover customization and configuration work.
3. Service Interruptions
If a verified service outage exceeds 24 hours, we will issue a service credit proportional to the downtime duration.
4. Cancellation
You may cancel at any time. Cancellations take effect at the end of the current billing cycle. No further charges will apply after cancellation.
5. Refund Requests
To request a refund, contact us at bossa.ai@contractor.net within 14 days of the charge. Include your account details and reason for the request.
Acceptable Use
1. Permitted Use
Our services are intended for legitimate business operations, including customer communication, order processing, and appointment scheduling.
2. Prohibited Activities
You may not use Bossa AI for spam, fraud, harassment, illegal activities, or any purpose that violates applicable laws. Violations may result in immediate suspension.
3. Content Standards
You are responsible for the content and scripts used in your AI assistant. Content must not be defamatory, infringing, or misleading.
4. Compliance
You agree to comply with all local, state, and federal regulations, including TCPA and telemarketing laws, when using our voice services.
5. Enforcement
We reserve the right to suspend or terminate accounts that violate these policies. Repeated violations will result in permanent removal from our platform.